Grievance Redressal Policy

BNYPAY is committed to prompt resolution of customer and merchant grievances. Complaints may be submitted via email, support portal, or designated grievance channels. All complaints will be acknowledged and addressed within the timelines prescribed under applicable regulations and internal service standards.

Grievance Redressal Officer Details

Name: Ratika Dalal

Email: ratika.dalal@bnypay.in

Mobile: 8510028279