Merchant Onboarding Policy
How BNYPay accepts, verifies and activates merchants.
Approver: Compliance and Legal
Company
Compliance & policies
The policies that govern how BNYPay onboards merchants, handles data, resolves complaints and keeps its platform secure.
All policies
AML/KYC/CFT Policy
How BNY Finserv verifies merchants and manages money-laundering and terrorist-financing risk.
Approver: Board of Directors
Merchant Terms
The terms that apply to merchants using BNYPay services.
Approver: Legal
Privacy Policy
How BNYPay collects, uses, shares and protects personal data.
Approver: Legal and Data Protection
Dispute Resolution and Refund & Return Policy
How disputes, chargebacks and refunds are handled, with timelines and escalation.
Approver: Board of Directors
Grievance Redressal Policy
How to raise a complaint and escalate it.
Approver: Board of Directors
Prohibited & Restricted Businesses Policy
Business types BNYPay cannot support, or supports only with conditions.
Approver: Compliance and Risk
Security & Responsible Disclosure
How security researchers can report a vulnerability safely.
Approver: Information Security
Regulatory Disclosures
Company registration and regulatory information.
Approver: Compliance, Legal and Company Secretary
Have a question about a policy?
Contact our team, or follow the grievance redressal steps if you want to raise a complaint.